How These CEO’s Respond to Customer Complaints
How These CEO’s Respond to Customer Complaints
Alexa Dickinson - Jul 10, 2017
CEO’s don’t often respond to customer complaints, but when they do they had better address the problem quickly, thoughtfully, and…
Thanks to Amazon’s Purchase of Whole Foods Grocery Shopping May Never Be the Same
Thanks to Amazon’s Purchase of Whole Foods Grocery Shopping May Never Be the Same
Tasha Harris - Jun 20, 2017
It was recently announced that Amazon planned to purchase Whole Foods for the hefty price tag of $13.7 billion, and…
The Switch to Bricks: E-tailers Are Moving to Brick and Mortar Storefronts
The Switch to Bricks: E-tailers Are Moving to Brick and Mortar Storefronts
Tasha Harris - Jun 16, 2017
The age of online shopping has surprisingly lead full-circle back to bricks. While traditional retail brands are closing up shops…
Scott Harrison of Charity:Water Uses Big Data to Bring Water to People in Need
Scott Harrison of Charity:Water Uses Big Data to Bring Water to People in Need
Apr 12, 2017
Charity and business keynote speaker Scott Harrison spent almost 10 years as a nightclub promoter in New York City before…
Snapchat Signs Another Mega Cloud Purchase Deal
Snapchat Signs Another Mega Cloud Purchase Deal
Harold Parkers - Feb 15, 2017
Snapchat owner announce he expects the company to spend $1 billion over the next five years to use Amazon’s cloud…
Elon Musk: Idea to Execution in Six Days
Elon Musk: Idea to Execution in Six Days
Harold Parkers - Jan 28, 2017
Last month Tesla and SpaceX CEO Elon Musk proved that he not only knows how to use social media effectively…
The Rise of the Subscription-box Service
The Rise of the Subscription-box Service
Tasha Harris - Dec 20, 2016
Subscription-box services have blown-up in the past few years. You can now get pretty much anything delivered monthly to your…
Black Friday- Take a Hike! says REI
Black Friday- Take a Hike! says REI
Tasha Harris - Nov 1, 2016
No Really. Take a hike. Outdoor and fitness retailer REI announced for the second year in a row that all…
Stop Slacking on Customer Service
Stop Slacking on Customer Service
Tobias Funke - Aug 8, 2016
Fast responses to complaints. Knowledge about the company’s products. Putting the customer first. The modern consumer’s service expectations are predictable…
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